Refund policy

Return and Refund Policy

Your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, our return and refund process is designed to be seamless and efficient, ensuring a stress-free experience.

Returns: Products can be returned within 14 days of receipt, provided they are in their original packaging and have not been used or damaged. To maintain the high quality of our products, we only accept returns for items in perfect condition.

Refunds: Once the return is received and verified, the refund will be processed within 7 business days using the original payment method. If the payment was made via bank slip, the refund will be issued via bank transfer.

Exchanges: We offer the option to exchange for another item of equal value within the return period. If there is a price difference, the amount will be adjusted based on your selection.

Return Instructions: To begin the return or exchange process, please contact our customer service team via email at contactsellene@gmail.com. We will provide all necessary instructions to ensure your return experience is smooth and effortless.

Special Conditions: Personalized products or items purchased during promotions are not eligible for return or refund, except in the case of a manufacturing defect.

Our commitment is to ensure that your experience with us is exceptional and satisfying. For any inquiries or assistance, our team is ready to assist you with the excellence you deserve.